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Scholarships and Financial Assistance Opportunities

UBC Sauder Continuing Business Studies has several scholarship opportunities for new or current students. You may be eligible for a $500 - $1250 scholarship, in course-fee credit. Read more for details and eligibility.

Customer Analytics

This course examines the tools, techniques, and strategies required to collect, manage, and analyze customer data. Specifically, participants will look at the role of data in understanding, driving, and improving customer acquisition, customer support, and customer retention. Leveraging a variety of customer touchpoints, the course will look at customer segmentation based on customer needs, customer life cycle, and customer experience. Once completed, participants will be able to use customer analytics to better understand their customers’ behaviors and to make effective and profitable customer decisions.

This course is recommended as a precursor to the Data Visualization and Storytelling course in the Associate Certificate in Data and Marketing Analytics program.

COURSE CONTENT

Curriculum topics include:

  • Customer and buyer personas
  • Types of customer segmentation
  • Data sources and collection techniques to support customer analysis
  • Mapping the customer journey
  • Customers touchpoints
  • Improving the customer experience
  • Extending the customer lifecycle
  • Concerns and challenges in managing customer data – privacy, security, etc.

LEARNING OUTCOMES

Upon completion of the course, participants will be able to:

  • Analyze marketing and customer data
  • Develop data-based customer personas
  • Conduct data-based customer segmentation
  • Use data analytics to predict customer behavior
  • Develop customer insights across the entire customer lifecycle

Curriculum is subject to change.

Available Sessions

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Feb 17-Mar 13, 2021 | Online | $995.00

Format: Online
Code: IV510W21A
Feb 17-Mar 13, 2021
Course begins online February 17, Virtual Online classes will meet 3 Saturdays, Feb 20, 9am-1pm, Feb 27, 9am-12pm, and Mar 6, 9am-12pm. Attendance is mandatory to successfully complete the course.
Instructor: Rochelle Grayson


Fees / Tuition

Type Fee Tax Total
$995.00 $0.00 $995.00

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