Examine organizational behaviour and focus on effective leadership and management skills, including coaching and cross-functional team building in the context of business analysis and program management job functions, and case studies. Develop strategies for dealing with uncertainty around a program, managing competing interests, and building and motivating high performance teams. Rich with examples and discussion points, this course inspires leadership and puts practical management tools in your hands.
Students work as part of a team on real-world scenario assignments and projects, mirroring the experience of working in virtual teams. A peer review is used to bias the team-based marks based on individual participation on the team assignments/projects.
Curriculum topics include:
- Management vs. Leadership
- Characteristics of Effective Managers and Leaders
- Managing Ambiguity and Making Decisions
- Managing Competing Interests
- Situational Leadership
- Goal Alignment
- Creating Missions and Objectives
- Motivation and Performance
- Mitigating Office Politics and Confrontations
- Effective Communication for Teams
- Ethics
- Planning and Organizing
- Measuring and Rewarding Success
- Organization Structures
- Soft Management Skills
- Effective Coaching
Earn 40 CDUs/48 PDUs
Note: Fundamentals of Business Analysis (II850) is recommended.
This course can be applied to the UBC Certificate in Business Analysis.
Course Format
The format of this course is 100% online. Prior to 4pm PST on the start date of the course, an email will be sent to all registered students containing instructions on how to access the online Learning Management System.