Richard McLay
Capstone Project Sponsor
Director of Innovation & Continuous Improvement
BC Residential Tenancy Branch
The Behavioural Insights skillset and competency is so critical to effective service delivery. After having an RTB employee complete the Advanced Professional Certificate in Behavioural Insights, including a capstone project focused on an RTB challenge, we have successfully classified a new role in the BC Government: Behavioural Insights Specialist. Thank you so much for this program - this certificate is a requirement of the new position.